HELP CENTER
Welcome to Elite Fireworks' Help Center, your ultimate resource for detailed FAQs and essential information about our fireworks products and services. Discover everything you need to know about payment options, account management, rewarding programs, safety guidelines, shipping policies, and convenient pickup procedures. Plus, gain quick and easy access to our legal pages for full transparency. Need personalized assistance? Our dedicated team is ready to help you via toll-free number, email, or our user-friendly Chat Box™. We're committed to ensuring a smooth and enjoyable experience for all our customers, with expert guidance just a click away.
Account
How do I create an account?
Creating an account is quick and simple. Click “Register” and follow the steps on the page to set up your account and get started.
I forgot my password, what should I do?
If you forgot your password, simply click “Forgot Password” on the login page and follow the steps to reset it. You’ll be able to regain access to your account quickly.
Can I change my email address associated with the account?
Yes, you can update your email at any time. Simply log in to your account, go to account settings, and update your email information.
How do I update my shipping information?
Log in to your account and go to the “Address” section to update your shipping details. Keeping your information current helps ensure a smooth delivery process. Please note, this option is not available for guest checkout orders.
How can I view my order history?
Log in to your account and go to the “Orders” section in your dashboard to view your past orders. You can also quickly reorder items from previous purchases for a faster checkout.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your ID verification for future purchases, earn reward points, and enjoy a faster checkout experience.
What are the benefits of creating an account?
Creating an account allows you to track orders, view your order history, save shipping details, and check out faster. Your ID verification can also be saved for future purchases, and you may earn reward points on eligible orders.
Can I place an order as a guest?
Yes, guest checkout is available. However, you won’t be able to access order history, save your information, store ID verification, or earn rewards for future use.
Can I add multiple shipping addresses?
Yes, you can save and manage multiple shipping addresses within your account, making future checkouts faster and more convenient.
Why should I keep my account information updated?
Keeping your information accurate helps prevent delays with shipping, order processing, and any required verification.
I’m not receiving account emails—what should I do?
First, check your spam or junk folder. If you still don’t see the emails, contact our team and we’ll assist in making sure you receive important updates.
Can I merge two accounts?
Yes, we can assist with merging accounts. Please reach out to care@elitefireworks.com and our team will guide you through the process.
Can I delete my account?
Yes, we can assist with that. Please email delete@elitefireworks.com with the subject “Delete My Account” and include the email address associated with your account. The request must be sent from the same email address. If you no longer have access, our team will guide you through additional verification steps.
Rewards
What is Apex Rewards™?
Apex Rewards™ is our loyalty program designed to reward customers for shopping, referring friends, and engaging with our brand. Members earn points that can be redeemed for store credit and exclusive fireworks rewards.
How do I join the rewards program?
Joining is quick and free. Click “Apex Rewards™” on our website to sign up. You can find it in the footer of any page or through the rewards widget on desktop. Once enrolled, you’ll start earning points and accessing exclusive rewards.
How do I earn reward points?
You can earn reward points every time you make a purchase, refer friends, or engage with our brand on the site. As you progress through reward levels, you can earn more points per dollar spent—unlocking higher rewards over time. The more you participate, the more you earn.
Do my reward points expire?
Yes, reward points typically expire two years from the date they are earned. Some promotions may have different expiration periods. We’ll notify you before any points expire, but we recommend reviewing the rewards policy regularly to stay up to date.
How can I check my points balance?
Log in to your account to view your current points balance. You can check it in your account dashboard, through the rewards widget, or in the rewards section in the website footer.
Can I transfer points to someone else?
No, reward points are non-transferable and can only be used by the account holder who earned them.
What is the MoneyBall™ Multiplier?
The MoneyBall™ Multiplier allows you to increase the value of your points when you reach certain thresholds. This feature rewards members who save and strategically redeem their points for higher value.
How much are reward points worth?
Point value depends on your reward level. As you progress, your points convert to higher cashback value, giving you more savings on future fireworks purchases.
Can I use reward points on any product?
Reward points can be used on most fireworks products. However, Pro Collection items are typically excluded unless part of a special promotion.
Can reward points be revoked or removed?
Yes, points may be forfeited if there is misuse of the program, fraudulent activity, or violation of the rewards terms.
Can the rewards program change over time?
Yes, we may update the rewards program, including point values, earning rates, and features, at any time to improve the experience.
How do I report an issue with my rewards or points?
If you notice an issue, contact our support team at hello@elitefireworks.com with your account details and a description of the issue for review.
Payment Options
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, Discover, and American Express. You can also pay using Apple Pay, Google Pay, and Samsung Pay. Klarna is available for Buy Now, Pay Later. In-store purchases may be made with cash.
Is it safe to make payments on your website?
Yes, your security is a top priority. Our website uses advanced encryption and secure payment processing to protect your personal and payment information. You can shop with confidence knowing your data is handled safely.
Can I pay using multiple payment methods?
For online purchases, only one payment method can be used per transaction. However, you can combine a gift card or store credit with another payment option. In-store, you may use up to three different payment methods—just let our staff know at checkout.
How do I use a promo code?
Enter your promo code at checkout and your discount will be applied automatically. Some promo codes may only apply to specific products or collections, so be sure to review the details before completing your order.
What should I do if my payment is declined?
First, double-check that your card details and billing information are entered correctly. If the issue continues, contact your bank for more information. You can also try using a different payment method to complete your order.
Do you offer Buy Now, Pay Later for fireworks?
Yes, we offer Buy Now, Pay Later through Klarna, making it easier to shop fireworks now and pay over time with flexible payment options.
How does Klarna work for fireworks orders?
At checkout, select Klarna to split your fireworks order into smaller payments. Choose from available plans based on approval and complete your purchase instantly.
What do I need to use Klarna?
Klarna requires a quick approval at checkout. Eligibility is determined by Klarna using your billing and payment details.
Can I use Klarna on any fireworks order?
Klarna is available on eligible fireworks orders and may have minimum or maximum purchase limits based on the selected payment plan
When will I be charged for my order?
For standard payments, your card is charged at checkout. With Klarna, payments follow the schedule you select.
Refunds & Store Credit
Do you offer refunds on fireworks orders?
No, all fireworks sales are final. Due to the hazardous nature of fireworks, we do not offer refunds or returns on any orders.
Can I cancel my online order?
Yes, you may cancel within 24 hours of placing your order. In this case, you will receive store credit for the full amount. After 24 hours, store credit may still be issued, but shipping fees may be partially deducted.
What happens if my order has already shipped?
Once your order has been shipped or picked up by the freight carrier, we are unable to offer refunds or store credit.
Can I return fireworks after receiving them?
No, we do not accept returns under any circumstances. Fireworks are classified as hazardous materials and cannot be returned once they leave our possession.
Can I exchange items in my order?
Exchanges may be considered within 24 hours of placing your order, as long as the order has not been processed or shipped. Approval is not guaranteed and depends on availability.
Can I get a refund for in-store purchases?
No, all in-store purchases are final. We do not offer refunds, returns, or exchanges once the product leaves the store.
Can I return or exchange items at a retail location for an online order?
No, online orders must be handled through our online support team. Retail locations cannot process refunds, returns, or exchanges for online purchases.
What is your “No Duds” guarantee?
If a product does not perform as expected (such as shots not firing), you may request a review. Approved claims may receive store credit equal to the product value with proof of purchase.
Do you offer price adjustments if prices change?
No, we do not offer refunds or credits for price differences after a purchase has been completed.
