AI agent terms

OVERVIEW 

This website is operated by APEX FIREWORKS LLC. Throughout these AI Agent Terms of Use, terms such as "the Company," "we," "us," and "our" refer to APEX FIREWORKS LLC. Your use of the AI-powered customer service assistant ("AI Agent") is subject to your acknowledgment and acceptance of the terms, conditions, policies, and notices outlined herein, as well as all other applicable policies available on our website, including but not limited to our Terms of Service, Privacy Policy, Promotions Policies, Shipping Policy, and Refund Policy.

By interacting with the AI Agent, you consent to adhere to these AI Agent Terms of Use, along with all other terms and policies governing the use of our services. These policies apply to all customers, website visitors, and individuals utilizing the AI Agent for assistance. 

It is strongly recommended that you thoroughly review these terms before engaging with the AI Agent. By initiating a conversation or submitting an inquiry, you indicate your agreement with these terms and all related policies. If you do not agree with any aspect of these policies, you are not authorized to interact with the AI Agent and should discontinue use immediately. Your acceptance of these terms is expressly limited to the conditions provided herein. 

Please note that any new features, updates, or modifications to the AI Agent introduced by us will also be subject to these terms. The most current version of these policies is available for review at any time on this page. We retain the right to update, modify, or replace any portion of these terms by posting updates and changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of the AI Agent following the posting of modifications constitutes your acceptance of those changes. 

Additionally, it is essential to familiarize yourself with all other terms, conditions, and policies outlined on our website, as they collectively govern your interactions with the AI Agent and ensure a transparent and mutually beneficial relationship.

 

SUBJECT I – INTRODUCTION TO THE AI AGENT

The AI Agent is an automated virtual assistant designed to provide efficient and immediate responses to customer inquiries related to products, promotions, shipping, store policies, and other general questions. This tool is intended to improve customer experience, enhance accessibility, and streamline information retrieval by reducing response wait times. 

While the AI Agent serves as a support tool, it is important to recognize its capabilities and limitations. Users should not rely solely on AI-generated responses for critical decisions and should verify important details with a human representative when necessary. 

AI Agent Capabilities and Functionality:

The AI Agent is programmed to: 

  • Answer frequently asked questions about products, pricing, availability, and specifications. 
  • Provide guidance on how to place orders, track shipments, and understand shipping options.
  • Assist with Apex Rewards™, referral incentives, and other loyalty program-related inquiries. 
  • Offer details on promotions, discount eligibility, and store policies. 
  • Direct users to relevant support pages, policies, or human representatives for further assistance. 
  • Improve customer interaction by providing quick, automated responses. 

Limitations of the AI Agent:

Despite its capabilities, the AI Agent does not: 

  • Provide real-time updates on product inventory, shipping status, or customer account details. 
  • Offer legal, financial, medical, or professional safety advice. 
  •  Override existing policies, modify orders, or make legally binding commitments.
  •  Guarantee 100% accuracy in all responses, as AI-generated information is based on programmed data and may not always reflect the latest updates. 
  • Process payments, refunds, or financial transactions. 
  • Resolve disputes, escalate complaints, or issue final decisions on refunds, cancellations, or policy exceptions. 

User Responsibility and Verification: By interacting with the AI Agent, users acknowledge that responses may be subject to limitations and should not be considered a definitive source of information. 

  • Users are responsible for verifying any information that may impact purchasing decisions, eligibility for promotions, or compliance with legal requirements. 
  • The AI Agent is a complement to, not a replacement for, human customer support. If an inquiry requires further clarification, users should request a human representative. 
  • Any reliance on AI-generated information is at the user’s own discretion, and we are not liable for any misinterpretations or errors that may result from interactions with the AI Agent. 

AI Agent Data Sharing and Service Offerings: In addition to assisting customers on our platform, we also provide AI-powered customer service solutions to third parties. As part of this service, insights gained from AI interactions may be used to refine, enhance, and train AI models for improved functionality across multiple businesses.

  • The AI Agent may analyze customer interactions to improve response accuracy and efficiency. 
  • Shared AI training data is handled in compliance with our Privacy Policy and does not include personally identifiable information. 
  • Businesses that utilize our AI services benefit from a more advanced and refined AI model based on broader user interactions. 

Users engaging with the AI Agent acknowledge that anonymized data may be leveraged to enhance AI capabilities and improve customer support experiences both within our company and across partnered businesses. 

Data Usage and Privacy Considerations: Interactions with the AI Agent may be monitored for quality assurance, service improvements, and training purposes. However, personal data will always be handled in accordance with our Privacy Policy, ensuring compliance with applicable data protection regulations. We do not sell personal information to third parties. 

By using the AI Agent, users agree to these terms and acknowledge the AI’s inherent limitations. If at any point a user requires human support, they are encouraged to request direct assistance from a representative.

 

SUBJECT II – ACCEPTANCE OF TERMS AND CONDITIONS

By choosing to interact with the AI Agent, you acknowledge and agree to the terms outlined in this policy. The AI Agent is an automated system designed to provide general assistance regarding products, promotions, shipping, store policies, and other inquiries. However, it is important to understand that AI-generated responses are not legally binding and should not be relied upon as an absolute source of information. 

Understanding the AI Agent’s Role: The AI Agent operates using programmed knowledge and pre-existing data. It is not a human representative and does not have independent reasoning, judgment, or awareness beyond its database of responses. While it is designed to offer accurate and relevant information, its responses are automatically generated based on input and system logic. 

AI-generated responses may be influenced by the phrasing of a user’s question, existing limitations in the AI’s knowledge, or restrictions imposed to prevent the dissemination of inaccurate or sensitive information. As such, the AI Agent should be viewed as a supplemental tool for customer support rather than a replacement for direct human assistance. 

Limitations of AI-Generated Information:

While we make every effort to ensure that the AI Agent provides reliable and up-to-date information, there are inherent limitations to AI-based communication: 

  • AI responses may not always be fully comprehensive, current, or entirely accurate. The AI Agent relies on pre-programmed data, which means it may not reflect the latest changes in pricing, inventory, policies, or promotions. 
  • Due to the nature of AI processing, misinterpretations, omissions, or errors may occur, especially when responding to complex or ambiguous questions. Users should always clarify important details with a human representative before making any purchasing or business-related decisions. 
  • AI-generated responses do not constitute official company policy or legally binding statements. If discrepancies arise between AI-provided information and our official policies, terms of service, or updates from human representatives, the latter takes precedence. 
  • The AI Agent cannot guarantee real-time updates on product availability, order status, or personalized account details. Users seeking this information should contact customer support directly.

User Responsibility and Verification:

Users interacting with the AI Agent accept full responsibility for verifying any AI-provided information before making decisions. This includes, but is not limited to: 

  • Confirming details regarding product specifications, pricing, promotions, and shipping policies before placing an order. 
  • Reviewing and understanding official policies related to returns, warranties, and Apex Rewards™ to ensure compliance with the most current terms.
  • Seeking human verification for any information that may impact purchasing choices, financial transactions, or legal obligations.
  • If a user proceeds with an action based on AI-generated responses without additional verification, they do so at their own discretion and assume any associated risks. 

Liability and Disclaimer:

By engaging with the AI Agent, users acknowledge that: 

  • The company is not responsible for any financial losses, damages, disputes, or misunderstandings resulting from reliance on AI-generated responses. 
  • Any discrepancies, omissions, or inaccuracies in AI-generated information do not constitute grounds for refunds, credits, or legal claims against the company. 
  • The AI Agent is not a substitute for professional advice. For inquiries related to legal compliance, financial matters, fireworks safety, or regulatory concerns, users should seek guidance from qualified professionals or official company representatives.   

Right to Decline AI Interaction: Users who do not agree with these terms should not engage with the AI Agent. If at any point a user feels that the AI’s responses are inadequate, incorrect, or unclear, they are encouraged to request assistance from a human representative. 

By continuing to use the AI Agent, users confirm their understanding of its limitations and their agreement to these terms.

 

SUBJECT III – DATA USAGE, PRIVACY, AND SECURITY 

User interactions with the AI Agent are governed by our privacy policy, which outlines how data is collected, processed, and stored. Our commitment to privacy ensures that data is only used to enhance customer service, improve AI functionality, and maintain operational efficiency. By engaging with the AI Agent, users acknowledge that their interactions may be recorded and used in accordance with these terms. 

 Collection and Use of Input Data: When users interact with the AI Agent, they provide input data, which consists of messages, inquiries, or commands submitted during the conversation. The AI Agent generates output data in response, based on the provided input. These exchanges allow us to deliver customer support, address questions about products and services, and direct users to relevant policies or resources. 

To enhance customer experience and ensure continuous improvements in AI-generated assistance, input data may be shared between our AI Agent and any third-party AI service that we manage or operate on behalf of other businesses. This information-sharing is strictly limited to companies with which we have a formal service agreement, ensuring that data is used solely for refining AI capabilities and not for external marketing or commercial resale. The purpose of such collaboration is to improve AI responsiveness, streamline automated assistance, and create a more efficient support system for all users interacting with the AI technology we provide. 

Personal information submitted to the AI Agent is never sold, rented, or shared with third parties for marketing purposes. Any stored input data is used strictly for system optimization, AI model training, and the refinement of automated customer service features. 

While the AI Agent can assist with general inquiries, it does not have access to private user accounts, payment details, or sensitive financial information. Users are strongly advised not to share credit card numbers, passwords, personal identification numbers, or any private account details when interacting with the AI Agent. If a matter requires secure verification or contains confidential details, users should reach out to a human customer service representative. 

Data Sharing and Third-Party AI Services: We operate AI-powered services both for our own company and on behalf of third-party businesses that have entered into a formal agreement with us. As part of these agreements, AI interactions from one service may be shared with another if doing so improves user experience, enhances AI learning models, or refines customer support. However, this data sharing is strictly controlled and limited only to companies that have a service agreement with us, ensuring that data is never misused or accessed by unauthorized entities. 

Users should be aware that while AI-powered conversations may be used for learning and improvement purposes, sensitive personal information is never transferred or stored across multiple AI services unless explicitly necessary for resolving a support request. 

If a user interacts with one of our AI systems on a third-party website or service, the AI may use previously learned information to improve responses, but only within the boundaries of authorized business relationships. The AI will not retain or transfer personal user information beyond what is necessary to facilitate automated assistance. 

 Limitations on Data Retention: AI-generated conversations are not monitored in real-time by human staff but may be recorded and analyzed to improve system functionality. Stored interactions help refine AI responses, improve accuracy, and enhance the overall customer experience. However, all retained data is subject to strict security controls, and unnecessary or outdated interactions are regularly purged to maintain compliance with privacy regulations. 

Users should keep in mind that AI interactions are stored for quality control, but not indefinitely. Data retention policies ensure that stored information is only kept for as long as necessary to improve AI services and support ongoing system enhancements. 

Data Security and Compliance: We implement security protocols to protect user interactions and prevent unauthorized access to AI-generated conversations. All stored input data is secured using industry-standard encryption and access controls to ensure that customer inquiries remain private. 

Additionally, our AI systems comply with applicable privacy regulations, including data protection laws that govern the responsible use of automated technology. We take all necessary precautions to prevent data breaches and unauthorized disclosures. 

Users engaging with the AI Agent acknowledge that their interactions may be recorded for system improvements and that some data may be shared with third-party AI services, but only within the constraints of formal business agreements that explicitly protect user privacy. 

If users have concerns about data usage, sharing, or storage, they are encouraged to review our privacy policy or contact customer support for further clarification.

 

SUBJECT IV – LIABILITY AND DISCLAIMERS 

By engaging with the AI Agent, users acknowledge and accept the inherent limitations of artificial intelligence and agree that all interactions are subject to the following disclaimers. While the AI Agent is designed to provide assistance with product inquiries, policies, promotions, and other general customer support matters, it is an automated tool and may not always generate perfect or fully accurate responses. Users should exercise discretion and verify important information before making decisions based on AI-generated responses. 

No Warranties: The AI Agent is provided on an "as is" basis, without any express or implied warranties regarding its accuracy, reliability, or suitability for a specific purpose. While we strive to maintain an AI system that is as informative and helpful as possible, we do not guarantee that its responses will always be complete, up to date, or free from errors. 

Users should not rely solely on AI-generated answers for making purchasing decisions, legal interpretations, or any other action where accuracy is critical. The AI Agent functions using pre-programmed data, and responses may not reflect the most recent updates to store policies, product availability, or regulatory requirements. The AI’s information should be considered a general guide, not a definitive or legally binding statement. 

Additionally, AI-generated responses may occasionally misinterpret user inquiries, provide vague or incomplete answers, or suggest incorrect solutions. Because of these potential inaccuracies, users are strongly encouraged to reach out to a human customer service representative for confirmation before proceeding with a purchase, submitting a request, or acting on information provided by the AI Agent. 

Limitation of Liability:

By using the AI Agent, users agree that we are not responsible for any direct, indirect, incidental, consequential, or special damages that may result from interactions with the AI system. This includes, but is not limited to: 

  • AI-generated responses that contain factual errors, misinterpretations, or outdated information. 
  • Decisions made based on AI-provided details, including but not limited to product purchases, policy clarifications, and promotional offers. 
  • Financial losses or inconveniences resulting from inaccurate or misleading AI responses. 
  • Technical malfunctions, system downtime, data transmission errors, or interruptions in AI service that may impact customer experience.
  • Any disputes, misunderstandings, or miscommunications caused by reliance on AI-generated information.   

AI Agent operates through automated algorithms, responses are not manually reviewed or verified in real-time. Users assume full responsibility for verifying any critical details before making commitments based on AI-provided information. 

In cases where AI-generated responses lead to confusion or uncertainty, users should consult our human customer support team for clarification. We are not liable for any damages, refunds, or corrective actions based on AI errors or miscommunications. 

User Responsibility and Acknowledgment:  By continuing to use the AI Agent, users acknowledge that they understand the limitations of artificial intelligence and accept the risks associated with interacting with an automated system. Users are encouraged to use AI-generated responses as general guidance but should always verify important details through official channels before making final decisions. 

If users experience any issues related to incorrect AI responses, technical difficulties, or misleading information, they should report them to customer support so that we can improve the AI Agent’s functionality. However, we are not responsible for compensating users for any inconvenience, financial impact, or misunderstandings caused by AI-generated content. 

For urgent, complex, or legally significant inquiries, it is always recommended that users bypass the AI Agent and speak directly with a human representative to ensure they receive the most accurate and up-to-date information.

 

SUBJECT V – PROHIBITED USES 

By engaging with the AI Agent, users agree to abide by responsible usage practices and refrain from any actions that could compromise the integrity, security, or intended functionality of the AI system. The AI Agent is designed to provide general assistance related to products, policies, and services, and its use must be conducted in a lawful, ethical, and respectful manner. 

Misuse and Unauthorized Activities: 

Users are strictly prohibited from engaging in the following activities when interacting with the AI Agent: 

  • Using the AI Agent for any illegal, deceptive, fraudulent, or abusive purposes, including attempting to obtain unauthorized benefits, misrepresenting information, or circumventing established policies. 
  • Attempting to manipulate, alter, reverse-engineer, or otherwise tamper with the AI system, its algorithms, or any underlying technology for unauthorized access or exploitation. 
  • Submitting false, misleading, harmful, or intentionally disruptive input designed to confuse, deceive, or overload the AI system. This includes, but is not limited to, providing incorrect information to manipulate responses, attempting to generate inappropriate content, or testing AI vulnerabilities for malicious purposes. 
  • Relying on AI-generated responses as definitive guidance for fireworks safety, legal compliance, emergency situations, or any other critical matters that require expert verification. The AI Agent does not provide legally binding advice or safety guarantees and should not be treated as a substitute for professional consultation. 
  • Engaging in any activity that disrupts or degrades the performance of the AI system, including automated querying, spamming, or excessive usage intended to strain system resources. 

Consequences of Violations: 

Failure to comply with these prohibited usage policies may result in:

  • Immediate denial of access to the AI Agent, either temporarily or permanently, at our sole discretion. 
  • The restriction or suspension of any related customer accounts associated with misuse of the AI system. 
  • Reporting of unlawful or harmful activities to the appropriate legal or regulatory authorities if violations involve fraudulent, abusive, or criminal behavior. 
  • Any other necessary corrective actions, including the revocation of privileges or refusal of further AI-related services. 

We reserve the right to monitor interactions with the AI Agent to ensure compliance with these terms. While user privacy is respected, any detected misuse or suspicious activity may be reviewed to protect the integrity and intended purpose of the AI system. 

User Acknowledgment: By using the AI Agent, users acknowledge that they understand these prohibited uses and accept the consequences of any violations. The AI Agent is intended to enhance customer support and should not be misused in ways that compromise its functionality, accuracy, or availability for other users. 

Users are encouraged to report any technical issues, incorrect responses, or concerns regarding AI functionality through appropriate customer support channels. However, any deliberate misuse of the AI system will not be tolerated and may result in restrictions on future interactions. 

For any inquiries requiring legal advice, fireworks safety guidelines, or emergency assistance, users should consult qualified professionals or official regulatory sources rather than relying on AI-generated responses.

 

SUBJECT VI – MODIFICATIONS AND TERMINATION 

We reserve the right to modify, restrict, or discontinue the AI Agent and its functionalities at any time. As an evolving system designed to enhance customer service, updates and changes may be implemented to improve accuracy, expand capabilities, or address security concerns. Users acknowledge that continued access to the AI Agent is not guaranteed and is subject to these terms. 

System Modifications and Updates:

To ensure the AI Agent remains effective, we may implement the following changes without prior notice: 

  • Updating AI-generated responses to improve accuracy, reliability, and service quality. Adjustments may be made to better reflect current policies, product availability, and customer needs. 
  • Enhancing system capabilities, which may include refining AI behavior, expanding response categories, or integrating new features based on user feedback and technological advancements.
  • Modifying the scope or functionality of the AI Agent, including adding, limiting, or removing certain topics, queries, or assistance features. 

Users acknowledge that updates may impact how the AI Agent responds to inquiries, and previously available information or functionalities may be altered or removed as part of system improvements. 

Restriction or Revocation of Access: 

We reserve the right to restrict, suspend, or revoke access to the AI Agent under the following circumstances: 

  • If a user violates these terms, including engaging in prohibited activities such as misuse, abuse, or attempts to manipulate AI-generated responses. 
  • If unauthorized access, fraudulent activity, or security threats are detected in connection with a user’s interactions with the AI system. 
  • If the AI Agent is modified in a way that renders certain user interactions obsolete or incompatible with new system configurations. 
  • Users who have their access restricted or revoked will not be entitled to restoration of service unless explicitly granted at our discretion.
  • In the event that we discontinue the AI Agent, whether temporarily or permanently, users acknowledge and accept that: 
  • The AI service may be phased out or terminated at any time, with or without notice, based on operational, technical, or business-related considerations. 
  •  Users will not be entitled to compensation, alternative services, or any form of restitution due to the termination of the AI Agent. 
  • Any stored user data, interactions, or history related to the AI Agent may be deleted as part of the discontinuation process, subject to applicable privacy policies. 

Users are encouraged to use the AI Agent responsibly while it is available and to seek human customer support for critical inquiries, as AI-generated assistance is subject to modification and availability constraints. 

By continuing to use the AI Agent, users acknowledge and accept that changes may occur at any time and that their access to AI-powered assistance is not a permanent or guaranteed service.

 

SUBJECT VII – GOVERNING LAW 

These terms and any disputes arising from the use of the AI Agent are governed by the laws of the State of New Hampshire, without consideration of any conflict of law principles. Users acknowledge that their interactions with the AI Agent are subject to applicable regulations and legal standards established by local, state, and federal authorities. 

  • Users agree to comply with all relevant laws when engaging with the AI Agent, including:
  •  Adhering to state and federal regulations governing consumer interactions, data privacy, and online communication.
  • Ensuring that any input provided to the AI Agent does not violate applicable legal protections, including intellectual property rights, privacy laws, or other regulatory restrictions.
  • Abstaining from using the AI Agent for unlawful purposes, including but not limited to fraudulent activity, misrepresentation, or any form of legal misconduct. 

By using the AI Agent, users acknowledge that their actions are subject to oversight and that any misuse may result in enforcement actions in accordance with governing laws. 

In the event of a dispute related to the AI Agent, its functionality, or its application, the following conditions apply: 

  • All disputes will be resolved under the jurisdiction of New Hampshire state law, and any legal proceedings must be initiated in a court located within the state.
  • Users agree to waive any right to claim jurisdiction in another state or country and accept that any legal matters will be handled exclusively under New Hampshire law.
  • Our decisions regarding AI Agent usage, policy enforcement, and customer interactions shall be considered final unless otherwise determined by applicable legal authority. 

Users further acknowledge that no warranties or guarantees are provided regarding AI-generated responses, and as such, disputes regarding reliance on AI information will be assessed in accordance with these terms. 

By continuing to interact with the AI Agent, users accept that their engagement is governed by New Hampshire law and that any legal matters arising from their usage will be resolved within this jurisdiction.

 

SUBJECT VIII – FINAL ACKNOWLEDGMENT 

By continuing to use the AI Agent, users confirm that they have reviewed, understood, and accepted the terms outlined in this agreement. The AI Agent is designed to assist with general inquiries, but users must recognize its inherent limitations and the potential risks associated with AI-generated responses. 

By engaging with the AI Agent, users acknowledge and accept the following: 

  • They have read and understood the AI Agent Terms of Use and agree to abide by all conditions set forth. 
  • They understand that AI-generated responses may contain errors, outdated information, or misinterpretations, and they accept full responsibility for verifying important details before making decisions. 
  • They agree not to hold us liable for any inaccuracies, miscommunications, or misunderstandings resulting from AI interactions.
  • They recognize that the AI Agent is not a substitute for direct communication with a human representative, particularly for critical matters such as policy clarifications, legal inquiries, or safety guidance. 

Company Protection:  These terms are in place to ensure that we provide users with a transparent and fair understanding of the AI Agent’s role while also protecting us from liability regarding AI-generated errors or misinterpretations. Users agree that any reliance on the AI Agent is at their own discretion and that we are not responsible for any consequences resulting from the use of AI-provided information. 

By continuing to interact with the AI Agent, users affirm their acceptance of these terms and confirm that they understand the nature and limitations of AI-generated responses. If a user does not agree with any aspect of these terms, they should discontinue use of the AI Agent immediately.

 

SUBJECT IX – CONTACT INFORMATION 

Users who have questions, concerns, or require clarification regarding AI-generated responses are encouraged to reach out to our customer support team for further assistance. While the AI Agent is designed to provide general guidance, human representatives are available to address more complex inquiries, ensure accuracy, and provide official policy details. 

For additional support, users can reach us through the following channels: 

APEX FIREWORKS LLC   
500 N. Commercial St. #502 Manchester, NH 03031   
Phone: (603) 605 - 0014   
Email: care@elitefireworks.com   
(603) 605 - 0014   

 

 

Looking for additional information? 

 Terms Refund Shipping Contact Pickup