OVERVIEW
This website is operated by APEX FIREWORKS LLC. Throughout these pickup policies, the terms "the Company," "we," "us," and "our" refer to APEX FIREWORKS LLC. Your use of this website ("the Website") and any services, tools, or information offered here are subject to your acceptance of the terms, conditions, policies, and notices outlined in these Pickup Policies.
By accessing our site or engaging in any transactions with us, you are utilizing our pickup services and agreeing to abide by these Pickup Policies. These policies encompass all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
We urge you to carefully read through these Pickup Policies before utilizing this website or accessing any of its components. By accessing or using any part of the site, you signify your acceptance of these policies. If you do not agree with any part of these policies, you are not authorized to access the site or use any of its pickup services. Your acceptance of these Pickup Policies is expressly limited to the terms outlined herein.
Any new features or tools added to the website will also be subject to these Pickup Policies. You can review the most current version of these policies at any time on this page. We reserve the right to update, modify, or replace any part of these Pickup Policies by posting updates or changes on our website. It is your responsibility to check this page periodically for any revisions. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.
Moreover, we strongly advise acquainting yourself with all other terms, conditions, and policies specified on our website. Together, these documents govern your engagement with our platform and services, promoting transparency and fostering a mutually advantageous relationship.
SUBJECT I – PICKUP ELIGIBILITY
Before utilizing our pickup services, it is crucial to adhere meticulously to the following guidelines:
Age Verification: Ensuring compliance with legal age requirements is paramount for accessing our pickup services. To collect your order from our designated pickup locations, including third-party pickup points or our specialized Fireworks Hub™, it is imperative to confirm your eligibility in accordance with the legal age for purchasing fireworks in your state or province.
We strictly adhere to an age requirement of 21 years or older for all customers accessing our pickup services. This stringent policy aligns with New Hampshire state regulations to safeguard against underage access to fireworks. Furthermore, to enhance the verification process and ensure robust authentication, we employ advanced Know Your Customer (KYC) verification methods. Through KYC protocols, we verify the identity and age of our customers, adding an extra layer of security and compliance to our pickup procedures.
By implementing KYC verification, we prioritize the safety and legality of our transactions, providing peace of mind to both our customers and our business. This meticulous approach underscores our commitment to upholding regulatory standards and fostering a secure environment for all our patrons.
Legal Compliance: Adhering to local laws and regulations is essential to maintain legal compliance and uphold the integrity of our pickup services. It is imperative that you meticulously observe all pertinent laws and regulations governing the purchase and possession of fireworks within your jurisdiction.
Our commitment to legal compliance extends to strict enforcement of regulations regarding the sale and acquisition of fireworks. We uphold a steadfast prohibition against selling fireworks to individuals under the age of 21. This stringent age requirement aligns with the regulatory framework established by the state of New Hampshire.
As a responsible provider of fireworks products, we prioritize adherence to state regulations to ensure the safety and lawful acquisition of our merchandise. By adhering to these legal standards, we aim to foster a secure environment for both our customers and the broader community while upholding the integrity of our pickup services.
Authorized Pickup: Ensuring a secure and reliable pickup process is paramount to our commitment to customer satisfaction and safety. Therefore, we have established strict guidelines regarding the authorized retrieval of fireworks orders from our designated pickup locations.
Only the individual listed as the buyer on the order is permitted to personally collect the fireworks from the designated pickup location. This policy is in place to safeguard against unauthorized access and ensure accountability throughout the pickup process. We expressly prohibit the involvement of any third-party individuals, including friends or family members, in the pickup of orders on behalf of the buyer. This measure is implemented to maintain the integrity of the pickup process and mitigate the risk of unauthorized access to the fireworks.
To facilitate a smooth and efficient pickup experience, the buyer must present a valid form of identification at the pickup location. Additionally, they are required to provide the online receipt containing the order number for verification purposes. These stringent verification measures help us confirm the identity of the buyer and ensure that only authorized individuals have access to the fireworks orders.
Order Confirmation: Our pickup services are designed exclusively for orders that have been confirmed and processed through our secure online platform. Before heading to the designated pickup location, it's essential to ensure that your order has been successfully confirmed.
Confirmation of orders within 72 hours of placement is crucial to secure your eligibility for pickup. As part of our commitment to maintaining a safe and secure environment for all our customers, identity verification through KYC (Know Your Customer) procedures is mandatory within this timeframe. Please note that failure to complete the KYC verification process within the specified timeframe may result in the cancellation of your order. We prioritize the security and compliance of our pickup services, and adhering to these verification measures is paramount.
We encourage all customers to promptly complete the KYC verification process to avoid any inconvenience and ensure a smooth pickup experience. Should you encounter any difficulties or require assistance with the verification process, our dedicated support team is readily available to assist you.
Identification Requirement: Your safety and security are paramount to us, which is why we have established stringent identification requirements for the pickup of fireworks orders. Upon your arrival at the designated pickup location, it is imperative that you present a valid form of identification. This may include a government-issued photo ID such as a driver's license or passport.
In addition to the identification document, you must also provide the order confirmation email containing the unique order number assigned to your purchase. This step ensures that we can verify your identity and cross-reference it with the details of the order to facilitate a secure pickup process.
Compliance with Terms: Upon utilizing our pickup services, you are explicitly acknowledging and agreeing to adhere to all terms, conditions, and policies delineated in the Website including our pickup policy. It is imperative that you familiarize yourself with these provisions and ensure full compliance.
Any deviation from these stipulated terms may lead to the refusal of pickup or the cessation of access to our services. We uphold these standards to maintain the integrity of our operations and to ensure a seamless experience for all customers engaging with our pickup services.
SUBJECT II - PICKUP LOCATIONS
In this comprehensive section, we outline the pickup locations available to our esteemed customers, ensuring a seamless and legally compliant process for all transactions. Our objective is to provide convenient options tailored to customer preferences while adhering to stringent legal standards.
Flagship Pickup Location: Located at 68 NH-101A in Amherst, NH 03031, our flagship pickup location stands as the cornerstone of our pickup services, catering primarily to customers within the Amherst, NH vicinity. Operated directly by APEX FIREWORKS LLC, this strategically positioned hub offers a personalized and customer-centric experience.
At our flagship location, customers can expect dedicated staff members who are committed to providing exemplary service and ensuring a seamless pickup process. With a focus on security and legal compliance, our team is well-versed in handling fireworks orders safely and efficiently.
Operating year-round, our flagship pickup location is designed to accommodate the needs of our customers, even during peak holiday seasons. However, during these periods, such as leading up to Independence Day or New Year's Eve, our pickup schedules may be subject to adjustment to manage increased in-store traffic.
To ensure a smooth pickup experience, we may limit online pickup scheduling during peak seasons, emphasizing the importance of ordering ahead to secure your desired pickup slot. By proactively planning your pickup, you can avoid potential delays and ensure compliance with legal regulations governing fireworks sales and pickup.
Fireworks Hub™ Pickup Terminals: Fireworks Hub™ pickup terminals are designed to provide customers with swift and convenient options for collecting their orders, ensuring that you can access your fireworks within 1 to 2 hours of your home address. These hubs are strategically located to prioritize accessibility and convenience for our customers while maintaining strict adherence to legal compliance standards.
Operating hours at Fireworks Hub™ pickup terminals may vary depending on the specific location and shipping terminal policies. However, rest assured that our detailed policies, outlined on our Shipping Policy page.
Preferred Third-Party Pickup Location: Our designated third-party pickup location at 4203 Greenhouse Rd. Houston, TX 77084 offers an additional option for order retrieval outside of our flagship location. This location operates independently, allowing customers to collect their orders at a convenient location within the Houston area.
Please note that pickup dates and times at this location are subject to availability and the operational schedule of the pickup facility. These timings may vary based on factors such as operational preferences of the pickup facility.
It's important to plan accordingly and check the available pickup slots at the third-party pickup location when scheduling your order pickup. While we strive to provide flexibility and convenience, please be mindful of the operational considerations that may affect pickup availability at the designated third-party location.
Additionally, while we are currently working with only one third-party pickup location, we plan to expand our network to include other locations in the future. Stay tuned for updates on new pickup locations to further enhance your pickup options.
SUBJECT III - PICKUP PROCEDURE
In this section, we provide a comprehensive overview of the pickup procedure for our diverse pickup locations, emphasizing customer convenience while maintaining strict adherence to legal compliance standards.
At our flagship pickup location, situated at 68 NH-101A Amherst, NH 03031, customers enjoy the flexibility of scheduling pickups up to four weeks in advance. This extended scheduling window allows for thorough planning and preparation. During the order process, customers can select their preferred pickup date and time to suit their individual schedules. It's worth noting that pickup times at our flagship location are deliberately designed to be more flexible compared to other pickup locations, accommodating a wide range of customer schedules and preferences.
Customers opting for our preferred third-party pickup location, currently located at 4203 Greenhouse Rd. Houston, TX 77084, will encounter tailored pickup guidelines specific to this location. Pickup availability at third-party locations is typically limited to specific operating hours, often coinciding with significant holidays such as Independence Day or New Year's Eve. Pickup times may be restricted to a designated 4-day window to align with the operational schedules of the thord-party entities and ensure compliance with all relevant legal regulations.
For pickup at our Fireworks Hub™ locations, customers are directed to consult our comprehensive Shipping Policy for detailed pickup instructions. Orders are shipped to nearby terminals for convenient pickup. Pickup availability at Fireworks Hub™ locations is contingent upon shipping schedules and terminal hours, which are clearly outlined in our Shipping Policy to provide transparency and clarity for our customers.
Prior to visiting any pickup location, customers must complete the mandatory Know Your Customer (KYC) verification process. This essential step ensures compliance with legal requirements and enhances security measures for all transactions. Upon arrival at the pickup location, customers are required to present their order confirmation email and valid identification for verification purposes. This verification process helps maintain the integrity of our pickup services and safeguards against unauthorized transactions.
SUBJECT IV - PICKUP NOTIFICATION
The pickup notification process is designed to keep customers informed about the status of their orders and the availability of pickup options.
Once an order is processed and ready for pickup, customers will receive a notification via email. This email contains comprehensive details about the pickup location, scheduled date and time, and any specific instructions relevant to the pickup process.
Customers who have registered an account with us can conveniently check the status of their orders by logging into their account dashboard. Within their account, they can access an order history section, where they will find information about the status of their order, including any updates or notifications related to pickup availability.
By utilizing both email notifications and customer accounts, we ensure that customers have easy access to information about their orders and pickup options, enhancing transparency and convenience throughout the pickup process.
SUBJECT V - PICKUP TRANSACTION
When engaging in pickup transactions with the Company, it's important to note that all transactions are governed by the laws and regulations of New Hampshire, where the company is located. Regardless of the pickup location chosen by the customer, whether it's our flagship location or a designated third-party pickup site, the transaction is considered to occur in New Hampshire.
As such, customers are required to comply with the regulations set forth by the state of New Hampshire regarding the purchase and possession of fireworks. This ensures legal compliance and adherence to regulatory standards throughout the pickup process.
For customers opting to pick up their orders at a third-party pickup location, it's essential to understand that these orders are treated similarly to shipped orders, as outlined in our Shipping Policy. The items available for pickup at third-party locations are considered to be outside of our direct control once they have been delivered to the pickup site.
Therefore, any requests for order modifications, subtractions, or reports of damage must be handled in accordance with our standard shipping policy procedures. This ensures consistency and clarity in the handling of orders regardless of the pickup location chosen by the customer.
SUBJECT VI - PICKUP RESPONSIBILITIES
In our commitment to transparency and customer satisfaction, we emphasize the importance of adhering to legal requirements throughout the pickup process. To facilitate an efficient and legally compliant experience, we delineate the responsibilities of both customers and our team:
Customer Responsibilities
- Upon Arrival: Customers are expected to arrive promptly at the designated pickup location at the scheduled date and time. Timely arrival ensures a smooth and efficient pickup process for both the customer and our team.
- Documentation: It is the customer's responsibility to ensure they have all the necessary documentation for pickup. This includes presenting their order confirmation email and valid identification to facilitate the retrieval of their order.
- Legal Compliance: Customers are obligated to adhere to all applicable local laws and regulations regarding the purchase and possession of fireworks. This responsibility is particularly important if the pickup location is in a different jurisdiction from where the purchase was made.
- Inspection: Upon receiving their order, customers should thoroughly inspect the items to verify that they match the order details and are in satisfactory condition. Any discrepancies or issues should be reported promptly to our staff for resolution.
- Safety: Customers are responsible for safely transporting the fireworks from the pickup location to their intended destination. This includes following all safety guidelines and regulations during transportation and storage to prevent accidents or mishaps.
Company Responsibilities
- Notification: The Company is committed to providing timely notifications to customers regarding the status of their orders. Upon the readiness of the order for pickup, customers will receive an email notification. Additionally, customers who have an account with us can conveniently check the status of their order through their account dashboard.
- Accuracy: Our team ensures the accurate preparation of orders for pickup. This includes meticulously verifying the items and quantities to ensure they match the customer's order details before making them available for pickup. We prioritize accuracy to ensure that customers receive the correct items they have ordered.
- Assistance: Our pickup location staff provide comprehensive assistance and support to customers throughout the pickup process. Whether customers have inquiries regarding their order or require assistance with any aspect of the pickup procedure, our team is readily available to address their needs and concerns.
- Compliance: We uphold strict adherence to all relevant laws and regulations at our pickup locations. This includes maintaining a legally compliant transaction environment and ensuring that all aspects of the pickup process align with applicable regulations. By prioritizing compliance, we aim to provide customers with a secure and legally sound pickup experience.
SUBJECT VII - PICKUP CANCELLATION POLICY
For in-store pickup orders placed through the website, please note the following cancellation policy. Orders scheduled for pickup at either our flagship location or a third-party pickup location may be cancelled within the first 24 hours of order placement. However, once this 24-hour window has passed, orders are deemed final, and cancellation requests will not be entertained.
Once an order has been prepared for pickup, it is the customer's responsibility to retrieve their items. In the event of exceptional circumstances preventing pickup, customers are encouraged to notify us via email at care@elitefireworks.com. We may, at our discretion, consider issuing in-store credit on a case-by-case basis. Please note that this credit is applicable only to orders designated for pickup at our flagship location.
It's important to note that for orders scheduled for pickup at a third-party location, cancellation requests will not be accommodated after the 24-hour window, and orders are considered final once preparation has begun.
For further details regarding our pickup cancellation policy, we recommend referring to our refund policy. Should you have any inquiries or require assistance, please do not hesitate to reach out to our customer care team.
SUBJECT VIII - PRODUCT INSPECTION PROCEDURE
Upon arriving at the designated pickup location, customers are encouraged to inspect their order thoroughly before leaving the premises. This includes checking for any visible damages or discrepancies in the items received.
Customers should carefully examine each product to verify that it matches the description provided at the time of purchase. Any deviations or defects should be documented immediately.
If customers notice any issues or concerns with their order during the inspection, they are advised to inform the staff at the pickup location promptly. Our team will assist in addressing the matter and may offer suitable solutions, such as replacements or refunds, depending on the circumstances.
For orders scheduled for pickup at a third-party location, customers must be aware that any damaged items should be reported via email to support@elitefireworks.com. In such cases, we will honor store credit for the damaged item. However, customers should understand that identical replacements may not be readily available on-site, as these items may not belong to our inventory but rather to the third-party. Therefore, prompt communication with us is crucial to ensure appropriate resolution.
SUBJECT IX: THIRD-PARTY DISCLAIMERS
In this section, we provide important disclaimers and guidelines regarding third-party pickup locations utilized by the Company.
Independent Operation: Please note that third-party pickup locations, such as the one located at 4203 Greenhouse Rd. Houston, TX 77084, operate independently of the Company. While we may collaborate with these entities to facilitate pickup services, they maintain their own operational procedures and policies.
Compliance Responsibility: While we strive to ensure that all pickup locations, including third-party sites, adhere to legal regulations and safety standards, customers bear the responsibility to comply with all relevant laws and regulations, especially when picking up orders in jurisdictions different from their place of purchase.
NH Regulation Compliance: As part of our commitment to legal compliance, customers are required to follow all New Hampshire regulations governing fireworks purchases and pickups. This includes mandatory ID verification and the storage of customer information as required by NH fireworks regulations. Safety brochures and other required materials mandated by NH regulations will be provided to customers via digital download or hard copy, ensuring adherence to state guidelines.
By understanding these disclaimers and agreeing to follow NH business rules, customers can make informed decisions when selecting pickup locations and ensure a smooth pickup experience.
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